The Particular gamer from Germany experienced deposited 20 Pounds plus won nine hundred Pounds yet experienced repetitive cancellations associated with the girl withdrawal requests despite getting published all necessary paperwork. The Lady experienced unconcerned consumer assistance plus a disabled live talk, which often raised worries regarding potential problems associated to end up being capable to Platincasino’s availability within Philippines. The Complaints Group had extended the particular exploration time period nevertheless ultimately experienced in buy to deny the complaint because of to become able to the player’s lack regarding reaction to become able to queries.
The participant got effectively taken their own profits making use of Skrill or Crypto, advising additional players in buy to make use of typically the same methods because of to the particular online casino’s rigid withdrawal policy. Typically The problem got been effectively fixed in inclusion to the particular complaint was shut. This Individual claimed that will their €100 was his personal funds and not a win, however the particular casino insisted it had been issue to gambling requirements despite the particular player being incapable in purchase to enjoy.
The participant through Sweden required a drawback fewer compared to a pair of days prior to be capable to submitting this specific complaint. Typically The player through Philippines had his accounts obstructed by Platincasino in addition to asked for a checklist of their repayment dealings. The Particular gamer proved that will he or she had passed typically the KYC verification in addition to insisted about obtaining a transaction listing through the sign up day to end upward being in a position to of which point. We All knowledgeable the player that will we all had been unable in order to deal with complaints related in order to GDPR problems in add-on to recommended your pet in buy to get connected with the particular correct government bodies. The Particular gamer through Germany experienced exceeded typically the confirmation procedure, but got trouble together with the drawback request at Platincasino. He Or She had submitted all required paperwork, but the particular online casino continued in order to postpone his €2,800 payout.
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As a faithful client for yrs, the girl portrayed disappointment together with the shortage associated with progress plus continuous “inside overview” replies from the particular on range casino. Following several cancellations plus demands with respect to extra paperwork, her payout has been effectively processed. Typically The complaint has been marked as resolved simply by the Issues Staff next the woman receipt of typically the earnings. The Particular player coming from Australia got received €40 making use of totally free spins yet faced problems pulling out €270 following typically the sum was unexpectedly canceled plus branded as withdrawn. Regardless Of sticking in purchase to drawback limits, succeeding efforts to money out there had been canceled without explanation. Right After the player supplied connection regarding the particular postpone in addition to repetitive verification demands from the particular casino, typically the problem was solved, and the payout has been made after twelve days.
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Right After a collection associated with deals with our Complaints Team, the gamer proved that will Platincasino had finally compensated away his winnings. The Particular participant through Germany had transferred funds by way of BNB (Binance) cryptocurrency to Platincasino, nevertheless typically the on line casino experienced denied receiving the particular downpayment. The Particular player got continued to wait with regard to thirty-five days plus had been uncertain of typically the subsequent methods. We All got requested for extra details concerning typically the deposit method plus then reached away to the particular online casino with consider to their response.
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The gamer from Philippines had self-excluded themselves yet was nevertheless able to be capable to make a downpayment associated with €80 prior to the access got blocked. The Particular gamer got supplied the particular schedule associated with typically the activities and confirmed that the online casino experienced been mindful of the request for a return. We experienced requested with respect to more facts, which includes the verification obtained through the particular casino and proof regarding typically the deposit. Nevertheless, the particular gamer educated us of which typically the problem had already been solved plus the on range casino got returned their funds. The Particular gamer coming from Germany experienced already been unsuccessfully attempting regarding days to withdraw €820 from Platincasino.
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- We aspect inside the particular number regarding complaints inside proportion to the particular casino’s sizing, recognizing of which larger internet casinos have a tendency to end upwards being able to experience a higher volume level regarding participant complaints.
- The participant through Australia had their accounts blocked following accumulating a significant win.
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The Particular player couldn’t provide this particular document in add-on to later halted responding in order to the complaint, consequently we turned down tit. The Particular player from Sweden is usually encountering difficulties withdrawing their earnings due to ongoing confirmation. The participant through Australia transferred 100€ directly into their own PlatinCasino bank account through NodaPay, nevertheless simply half regarding typically the amount has already been acknowledged. The complaint had been solved as the player’s lacking funds received acknowledged. Take a appearance at the particular description regarding aspects of which all of us consider any time establishing the particular Security List rating associated with Platin Casino. The Protection List will be typically the main metric we all make use of to end upwards being able to explain the particular trustworthiness, fairness, plus quality of all online casinos within the database.
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- Typically The player later on proved that will the withdrawal had been processed efficiently, therefore we designated this specific complaint as fixed.
- This Individual made recent deposits with a various verified credit card but is usually not able in purchase to access the particular old a single, which is unrelated to be able to the particular earnings.
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The participant coming from Philippines experienced already been trying to end upward being in a position to take away the woman free of charge rewrite profits with consider to 10 times, yet her requests were continuously terminated. The Girl experienced earlier been confirmed in addition to had approached typically the finance section yet experienced concerns with survive talk in add-on to e-mail replies. Typically The complaint was closed as the particular gamer verified the girl drawback experienced recently been accepted in addition to simply no additional reply was acquired. The Particular player from Australia reported that will the woman drawback experienced been pending given that Come july 1st 29, 2024, in spite of possessing finished all reward specifications.
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Following several tries in inclusion to connection along with typically the casino, typically the withdrawal has been ultimately recognized, in addition to typically the profits have been acknowledged in buy to typically the player’s account. The Particular player through Germany requested help along with a pending withdrawal associated with €4538 after successful, as the girl initial disengagement got recently been terminated in add-on to she experienced delays within file verification. In Revenge Of publishing typically the essential paperwork, which include a paper statement from typically the bank, the lady did not necessarily obtain a acceptable reaction coming from customer care, and the VERY IMPORTANT PERSONEL staff recommended the girl in purchase to become individual.
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The Particular complaint had been declined as typically the online casino served by it’s terms in add-on to circumstances. Typically The player problems to pull away their equilibrium as the particular casino will be asking for a no existing record to end upward being able to verify their account. The Particular complaint had been solved as the particular gamer received validated and withdraw their stability. The gamer from Luxembourg desires the woman build up in purchase to end upward being reimbursed since the online casino doesn’t hold Austrian Certificate. We’ve declined this complaint as each the player’s explicit request. The Particular player’s unable to reopen their bank account following getting self excluded from the particular on range casino.
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